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D.I.AL.O.G. Organizational Assessment

Successful organizations are continually looking for ways and areas to improve in order to gain a competitive advantage. Two critical questions that are often asked by Senior Management are, “How do we know that resources are being properly allocated, and how can we better utilize our limited resources?” These questions moved us to examine the whole issue of what the critical elements are which contribute to organizational success. As a result of this examination, we discovered that when an organization’s systems and departments are aligned, the greater their success.

What is D.I.AL.O.G.?

D.I.AL.O.G. (Data Indicating ALignment of Organizational Goals) is an organizational assessment tool that provides information about how well critical elements are working together to achieve business and strategic goals. It also identifies which of these critical elements are working against you. Our approach is unique in that we measure the interrelationships of the essential elements which become predictors of future strength. We are not concerned with measuring communication for communications sake, but rather how effectively an organization is communicating to its employees. Our approach is outcome-focused rather than simply measuring non-relevant activities.

How to Get Started

First, Senior Management must determine if there is a need for data in order to better understand their organization. Second, they must be committed to using this data to better allocate their resources to improve results. After this determination is made, an approach can be developed to gather the data from the organization.

Gathering the Data

Two methods are utilized in gathering organizational data: personal interviews and a questionnaire survey. Personal interviews are conducted by trained facilitators to gain an understanding of the intensity of feelings within the organization. The survey is used to gather the depth of understanding, the views of the employees, and to determine directional trends.

Key Areas of Interest

There are seven critical areas that are measured. After years of research and validation, these seven areas have been found to be those with the greatest impact upon the development of organizational effectiveness. They are also the seven areas that have been identified by NIST and make up the Criteria for Performance Excellence as used in the Baldrige National Quality Program.

Key Activities

  • Personal interviews
  • Administration of D.I.AL.O.G. instrument
  • Scoring of responses
  • Presentation of results
  • Discussion of positive and negative influences
  • Provide “gap” analysis and directional recommendations